An umbrella term for making more efficient use of the human knowledge that exists within an organization. Knowledge management is the 21st century equivalent of information management. It is essentially an industry trying to distinguish itself with specialized groupware and business intelligence (BI) products that offer a wide range of solutions.
The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships. See
data mining,
information management,
groupware and
BI software.